emails not sending to btinternet emails not sending to btinternet

btinternet email server refusing to send outgoing messages - rejecting as having spam/phishing conte Go to solution I anybody else having this problem. This amount is subject to change until you make payment. Both server names are mai;btinternet.com, both IMAP usernames show my email address; Ive tried entering my IMAP password into both the incoming and outgoing servers and when I click on the tick so show that everything is entered, I get this error message almost immediately: The connection to your email server timed out. provided; every potential issue may involve several factors not detailed in the conversations We resorted to texting instead, as neither of us had the time or knowledge to pursue it, although I did have a look online without much success. None of the posts I have seen are the same as my problem however. . We receive the following message when we try to send from our Mac. With a significant delay between the timestamp on the two BT ones and the timestamp on the two Plusnet ones. I am not having any such problems with my iCloud server so I do not think its a snag with Apple Mail. A couple of days ago I asked a btinternet contact to send me a test email from their ipad which they did but it hasn't come through. Sorry but how do I PM you, and what details do you need? To start the conversation again, simply The problem usually resolves its self in a day or two. Any ideas? About 4 days letter I get a reply saying the message could not be delivered. I changed SMTP to 465 and got an error message "Log-in error Unable to add account, server address is not valid". on 23-04-2021 There can be other issues with the sending system which can cause the receiving system to defer acceptance of emails due to perceived security issues - a year or two ago, Google applied significant delays to accepting emails sent from *.plus.com to their free@gmail users. 23-04-2021 If you want to PM me with relevant details, I'll get someone who has access to take a look and see if there's anything we can see on our side. It might be worth changing your SMTP port to see if that helps. The usual SPF and DKIM and other DNS settings are in place to verify the sent emails. There will be times when for various reasons, a receiving system does not respond to a message forwarding request and then the sending system does not retry at the right time / interval. 23-04-2021 on What does this mean? A few months ago I realised I wasn't receiving emails from a friend with a btinternet.com email address. The other two people that are having the same problem are using Samsungs, but haven't said which model. This started suddenly about 5 or 6 weeks ago. How can we as customers get BTs attention and ensure that there is a fix? Examination of the message heads of the delayed emails might be informative. 16h05. I am experiencing it with emails from different addreses within a domain which belongs to another ISP. Here are some answers to help you. https://community.plus.net/t5/notes/composepage/note-to-user-id/6640. Many customers find the BT community forum is a great way of getting help. We have received reports that emails to btinternet.com email addresses are being blocked. If yes, we recommend that you check if the issue persists while on safe mode. 3 users liked/thanked this post: Hello both, I thought I'd try another tack, and uninstalled and then reinstalled Outlook. Are there really just two of us having this problem? After 6 mos., if selected you will be billed $10.99/mo. Thank you for your follow up. I just hope Andy_N's observation that "theissue can clear itself after a day or two" proves to be the case. - edited Today all of our emails addresses would receive, but not send. Having established that I was able to send email from webmail, the agent told me that there were no issue with BT's Servers (or the company who provides this service on their behalf), and the issue was with my device. ask a new question. 15h24. Using webmail? 1-800-MY-APPLE, or, If you cant send or receive email on your Mac, Sales and on by 26-08-2021 This seemed like the best place to highlight this and ideally BT will remove the spam filter stopping these emails. BT are blocking the complete domain which the sender is sending from. I was about to post exactly the same question; I've prepared a draft text, so might as well include it here and hope that someone has a solution. Also my husband can now successfully send me emails using his btinternet address from his Ipad that arrive in my mailbox immediately which wasn't working before. 10-07-2019 MisterW, bobpullen. Do this plenty of time ahead of when you plan to switch broadband provider you may even want a few months to switch over. The whole ISP domain is blocked. Emails being blocked which we send to btinternet.com email addresses, Re: Emails being blocked which we send to btinternet.com email addresses. I have the exact same problem. Anyone else experiencing the same issues? These include Windows PC running Office365 & Outlook; Apple MAC running native email application; IOS (iPad & iPhone) using both native email apps and IOS Outlook. Surely other services would similarly suffer. The issue has resolved itself on my MacBookPro (macOS 11.5) but it's still there on the iMac (macOS 10.15). Switching email address if you have never done so before can feel like a daunting task. For those that aren't arriving, things obviously get a little more involved. Go back to . Yet a number of readers have told us that they feel prevented from doing this because switching provider risks losing the email address on which they rely. Unfortunately, I haven't kept a delayed mail but I will extract the source header from the next one that comes through and send it to you. only. 26-08-2021 I have deleted the account and reinstalled, checked all the settings and named the account with the e mail address. This site contains user submitted content, comments and opinions and is for informational purposes 'All of my contacts have it. btinternet email server refusing to send outgoing messages - rejecting as having spam/phishing conte, Re: btinternet email server refusing to send outgoing messages - rejecting as having spam/phishing c, Re: can't send emails since this afternoon. 11h40. I have tried sending the simplest of messages, namely a message titled Test and the text Test message. 11h33 Yesterday afternoon 22 April 2021, when I created a new email on my phone, it wouldnt send, stayed in my outbox and again I would receive error messages telling me to log in. 13h18. It seems that my account SMTP setup was changed (without my input). Will post another update when he gets a formal response from BT but I wondered if anyone else has noticed any change/ started receiving btinternet emails that they were not getting before? 14-07-2019 Feel free to attach these to the ticket on your account regarding this matter Here, as I've escalated this to my team now to monitor and get back to you once we can look in to this further for you. If not, how do we get a moderator involved? on It is useful Anne that you have posted a similar experience on this topic, for it helps to see if there is a common issue. 4) Send an email to your main contacts to let them know your new email address. 15h31. Reset Mail app Right click on Windows Start > Apps & features > Scroll down and click Mail & Calendar > Click Advanced options > Click Reset > Restart your computer 3. Some links in this article may be affiliate links. Frankly, just waiting & hoping that the problem resolves itself is not what I was hoping to hear. I have a group of 14 people set up under Outlook 365. Can send emails fine from any other account. - last edited on Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Send yourself a test email. My two contacts on btinternet.com have asked a number of times if I have received their emails, and I haven't. 20h13. 23-04-2021 Ive also tried not using advanced settings at all with exactly the same results as described above. 14h00, on If that doesn't fix the problem, see the next section. One further piece of information. There have been problems with the BT IMAP/POP servers stopping email clients from accessing the users email account for years. Both accounts are loaded into Mail on the iMac but only mine is on the MacBookPro. And now, Google Groups users are reporting ( 1, 2, 3) that they are unable to send emails from BT and Earthlink email addresses. BT email addresses end with @btinternet.com, @btopenworld.com and @talk21.com. 09-07-2019 18h40. captured in an electronic forum and Apple can therefore provide no guarantee as to the efficacy of I can send & receive on my work email account using the Outlook app. I have had an empty VIPs mailbox suddenly appear in the sidebar of Apple Mail. If I send a message to this group it gets to 10 for the group but not the other 4, all of whom have btinternet addresses. Though any rejection on our side should be returned back to the sender as a bounce. 14h17, on https://community.bt.com/t5/Email/SMTP-server-password-issue-cannot-send-e-mails-from-e-mail/td-p/19 https://community.bt.com/t5/Email/BT-Email-on-Outlook-amp-iPhone/td-p/1949938, on 13-07-2019 It's not just that there has been a delay. All other emails to other systems have no issues. Hi@stevebrass thanks for your reply, ports and email addresses are all ok and in line with your suggestion, the one thing that I can't find when entering those details is the SSL Encryption - the option just doesn't seem to be there with the MS Office Outlook app / in combination with my Samsung S10. btinternet email server refusing to send outgoing issue can clear itself after a day or two" proves to be the case. ), having escalated the issue, within one hour, I was able to send email again from all devices and from all applications. Also, the web interface seems to be working just fine. 26-08-2021 They are in my "sent" folder but never get to the btinternet.com account Other addresses work fine. What can we help with? . This sounds fiddly, but isn't necessarily. 23-04-2021 09-07-2019 The accounts work on BT Webmail, both to receive and send. 16:52 EST 04 Mar 2023 6) Make a list of all of the accounts and logins that are linked to your old email address. Can you please hold the power button on the phone and iPad until you see a menu and choose power off. If this post helped, please click the Thumbs Up and if it fixed your issue, please click This fixed my problem. Unable to send mails to btinternet addresses, Re: Unable to send mails to btinternet addresses. Your post does not go to BT. My husband has opened a ticket with BT and provided them with the timestamp in formation from the delayed email. 2 days ago I suddenly stopped being able to send emails and get the message below. 14h08. PaddyB. He received emails from me okay (from my Metronet email address) but I wasn't getting his replies. Then power on the phone and iPad and tell me if it still has the problem. 17h33. 26-08-2021 But like a number of Wealth & Personal Finance readers, Dave feels he has no option but to stay put. After I moved away from Advanced Settings, I got another error message "Outgoing Server Error There was an issue connecting to my email name@btinternet.com. If you click on them we may earn a small commission. My wife has a btinternet email account linked to mine and yet she is not having any problems sending messages from Apple Mail. Dave Bradford would love to ditch Virgin Media and get a new broadband provider. on Virgin Media says email accounts are only available to current customers. 6h21. He says: 'My emails are an archive of all of my subscriptions, accounts and information over the years. Don't forget online banking, streaming services and social media accounts. As an experiment, can you try a different mail client other than Apple Mail on one of your Macs and see if that works. That being said, a delay of over 5 days is rather unusual, as most email servers will give up after that long and assume it's not possible to deliver the message. We always endeavour to grade correctly and. We do not allow any commercial relationship to affect our editorial independence. It is they that should investigate why other email providers don't have this problem. All I can suggest is contact BT via Web Chat and dont take No for an answer when they say the issue is with your device(s). I installed Spark on the iMac but it can't login to my btinternet mail account (it can't establish a stable connection) so I cannot test it with another client. Do other emails they send get to where they need to go? Go back to: Email help. After some trial and error I found that btinternet was objecting to my "signature" containing a link. Created on May 24, 2016 Outlook emails not being received by btinternet.com addresses In the last two weeks, emails that I send from Outlook to btinternet.com email addresses are not being received by the person I sent them to. 25-08-2021 You can link any BT email address to another broadband or Premium email billing account. A warm welcome to the forums. Today all of our emails addresses would receive, but not send. 7) Once you have saved any old emails you want to keep, delete the rest especially those with any personal information in them. In the case of delayed emails, that do eventually arrive, the headers can be useful in determining where the delay occurred. This is NOT 'A solution'. Our standard shipping option is via Royal Mail airmail. Have you had the chance to try the steps in the article below? This isn't just a small delay. Oops. The article below can help if you do not have any other user account to test with. 23-04-2021 When I pointed out that the same issue happened at the same time on multiple devices, running multiple email applications, the agent agreed to escalate my issue, and I have been promised a reply within a further 24 hours. 19h39. Now when I send them emails from my Outlook.com email address they bounce back as undeliverable. Outgoing Mail Server: mail.btinternet.com Port: 465 (this may not be automatically populated on selecting SSL, so you'll need to check) SSL Encryption: Enabled (but not STARTTLS) Authentication: PLAIN Username: your email address including the @btinternet or @btopenworld.com part Password: your btinternet or btopenworld password Millions tied to cynical deals face extra charges, so we urge the watchdog to act, Get a better broadband deal! Clicking update it went straight to the SMTP outgoing server where it shows mail.btinternet.com but the port was set to 993, I changed it to 465, entered my IMAP and SMTP passwords again, clicked the tick and got an error message: "Log-in error Unable to add account, server address is not valid".