The council has a range of support for residents who may struggle to access online services, including options for family or carers to complete the form on their behalf. Hide, Send feedback directly to the content team using our website feedback form. Media resources & contact; Croydon Observatory; Home-Newsroom 2022-01-08T12 . Rebates not claimed by 31 August will have the rebate applied to their Council Tax accounts. 8. You can find more details of this on the councils website at www.croydon.gov.uk/council-tax-energy-rebate. The government need to step in, end the unfair funding of outer London and review Croydon's debt so that we can work with them to create a financially sustainable future.. The council reckons even its online form should take around 10 minutes to complete. In the event of an emergency, the 020 8604 7124 hotline remains available. Have you received your 150 Council Tax energy rebate yet? Dont worry we wont send you spam or share your email address with anyone. Here, RONI MARSH, right, in our monthly advice column from South West London Law Centres, answers the most common questions she is asked about the scheme. Each eligible Croydon household in council tax Bands A to D will receive a one-off payment of 150 regardless of the number of people living there. Visit the government's website for more information about support for energy bills and the cost of living. and how to view your payment schedules online. If as anticipated the proposed budget is rejected the mayor is expected to bring a revised budget back to full council on 8 March. Statement from Mayor Perry on council tax, Council invites young people to build a Minecraft Croydon, Croydon celebrates National Apprenticeship Week 2023, Croydon launches community engagement sessions on Healthy Neighbourhood schemes in February and March, Croydons young people have more time to share health views, Sign up for DD and get the rebate paid in their bank account, Provide their bank details and get the rebate paid into this bank account, Use the rebate to reduce council tax bill by 150, Post Office voucher to be exchanged for cash. At conservative gathering, Trump is still the favourite. Have you received your emergency energy Council Tax refund yet? You should never give out your bank details by phone or by text. Bernard Weatherill House 8 Mint Walk Gove's funding increases have come too late to save Croydon. Even those residents who try to use the councils cost-cutting online services and its clunky and regularly tangled website are being thwarted this week. Mr McArdle forgot to issue you the Advice and move his fingers via the correct orifice Croydon London Borough Council is the local authority for the London Borough of Croydon in Greater London, England. The service will be back online shortly, please try refreshing the page in 15 minutes. 3. Pay your Council Tax - GOV.UK Home Housing and local services Council Tax Pay your Council Tax We've matched the postcode to London Borough of Croydon . Government approves council tax rises of 15% at Croydon and 10% at Thurrock and Slough - in spite of, and because of, their financial mismanagement. A. bankrupt London borough failed to sign off its budget on Wednesday night after a mass demonstration against plans to hike council tax by a record 15 per cent. News stories, speeches, letters and notices, Reports, analysis and official statistics, Data, Freedom of Information releases and corporate reports. In February, the government announced that households in England in Council Tax Bands A to D would get a 150 lump sum to help with the rising cost of energy bills. If the cost of living crisis means you are struggling to make essential payments, you can also contact the money advice team at South West London Law Centres for free impartial advice by emailing debt@swllc.org, calling 020 8667 9252. You could make it easier for the council to contact you by completing an application for an online account. In making this change to reflect reduced contact, weve been able to align our opening hours in Access Croydon and the call centre, making sure we have a more easily understood service for residents., By clicking subscribe, you confirm that you have read and agree to our privacy statement, Copyright 2022 | Your Croydon | All Rights Reserved, More children in Croydon offered a place at their preferred secondary school, Free programme offers parents tips to boost their childs health, Extra help for residents through new council tax support scheme, Council announces plans for new fitness gym at Monks Hill Sports Centre, Transformation of planning service to boost regeneration of Croydon, Penn report Croydon Mayor pledges to hold those responsible for the councils financial collapse to account, Council statement on publication of Penn report, Redesign of Minster Green to revive historic building as focal point of Old Town, Help for families to buy food, milk and vitamins, New Healthy School Streets to launch in March, One week left to have your say on Croydons Waste Collections and Street Cleansing service, Vote for people and places to be showcased in Croydons new Music Heritage Trail, Croydon sets out budget to protect local services, Apply now to hold Coronation Big Lunch parties, Free and fun activities this February half-term. This appears to contradict Croydon Council's claim, "The majority of payments have now been completed.". read the terms and conditions, and tick the agreement box; activate the account by clicking on the link contained in the email that will have been sent to them. Your progress has been saved. I contacted these bunch of crooks after they increased my council tax instalment payments per month when I had asked them to take direct payments over a greater number of months Let us know if your circumstances change, including yourincome, where you live, who is living in your home and if someone has passed away. They (Croydon Council) are now saying that we will have to wait 10 to 20 days to see what happens and if nothing call them back. Croydons Green Party also indicated they wouldnt support the increase on social media by retweeting a link to a petition objecting to the 15% rise. Find out about Council Tax, how much it is, and how the money is spent. If you are a Croydon resident, you will need to set up an account with grantapproval.uk. From: Valuation. If youre paying bills via direct debit youre not that poor. Where to find us. Despite repeated attempts to deliver your message, the recipients email system refused to accept a connection from your email system. Fastest way to get help is online. Service temporarily unavailable. Pensioners on Council Tax support residing in property bands E to H will not receive a payment from this scheme. 150 will be paid to residents living in a property with a Council Tax band of E to H and who also receive Council Tax Support. The council usually does all in its powers to avoid logging missed bin collections. Croydons opposition leader Stewart King (Lab) confirmed that the Labour group would not vote in favour of the increase at the budget meeting on 1 March. The application is in two parts. If you cant get through at the council, try Mayor Perrys work number, at Carlton Building Plastics: 020 8665 1221, The council says, The majority of payments have now been completed a small number of account-holders will be contacted directly for further verification checks.. Croydons Street Champions cleared 8627 bags of litter in 2022 thank you to our volunteers! NEW Help improve this site by And according to the governments website, if you dont use direct debit, your local council will contact you from April to arrange a method for paying the rebate. You must have missed the bit in the report that you have commented on that says: Most households in Council Tax bands A to D qualify for a rebate of 150, if they are occupied as a sole or main residence as at April 1 this year. Under current rules, town halls can only . Get in touch with us online, by phone or in person. You can also choose to wait until September to receive the rebate in this way. Its impossible to contact the council tax mob as well Calls will befrom 0203 3230 201 and texts will be from from LBCroydon. Please note that these messages may come from both the council and our form provider GrantApproval. giving feedback Executive Mayor Jason Perry has so far done nothing to extend the opening hours of the councils contact centre phone lines. Here's how to complete your Croydon Council Tax change of address: 1) Head over to SlothMove's home setup service. Show Claims for the rebate can only be processed until September 30. The payments should have been made to eligible householders from April, if they pay their Council Tax by direct debit. I live on disability benefits and pay higher tariffs for energy and I am yet to receive a penny of any payouts from the government. We have received an email to say that our application for the 150 Energy Rebate has been granted. The council says it has been processing rebates for residents who pay by direct debit since the beginning of April, paying out over 7.3million. I then contacted the e-mail address for these clowns Croyctax@croydon.gov.uk & had the following reply. Payments of this emergency energy rebate were due to be made through households' Council Tax accounts from April. If you choose to pay your council tax by Direct Debit you can have a choice of 4 dates to suit you. Simples (sorry Meerkats) ya place on every direct debit account rebate credit 150 in any particular month programming the system to take 150 less from each account. check their council tax and housing benefit accounts; report fly-tipping, dog fouling, graffiti and other environmental issues; and. CR12345678). Are Marie Antionette and forgot to pay the baker Since introducing My Account, improving our website and introducing a more efficient service, we have found that, over the past 18 months, phone calls have reduced by 21% and the number of people visiting Access Croydon has dropped by approximately 30%. Within the texts we use the URL textm.co this is a genuine communication from Croydon Council. Town Hall insiders speculate that the councils website and officials are struggling to cope with the volume of reports of missed bin collections, and are gearing themselves up for another tsunami of complaints of poor or non-existent service as we head in to the four-day bank holiday weekend. Check if you're eligible for a discount or reduction on your Council Tax bill for example, if you're a full-time student or a sole occupier. Croydon Council Bernard Weatherill House 8 Mint Walk Croydon, CR0 1EA; Accessibility. Choose to pay your council tax bill by Direct Debit, online, by telephone, post or via your bank or building society. Statement from Mayor Perry on council tax, Council invites young people to build a Minecraft Croydon, Croydon celebrates National Apprenticeship Week 2023, Croydon launches community engagement sessions on Healthy Neighbourhood schemes in February and March, Croydons young people have more time to share health views. The council press office has failed to issue any press release to Inside Croydon on this important matter. Enter your email address to subscribe to this blog and receive notifications of new posts by email. Paying your Council Tax Find out who is responsible for paying Council. How to register for my online account You can register at www.croydon.gov.uk/myaccount . The propaganda bunker at Fishers Folly broke off from its important work of reporting on Mayor Jason Perrys grand tour of Croydon on Monday to issue its latest missive, effectively an admission that the council has failed to work out a way to distribute the 150 energy rebates provided by the Tory government. We hope that the Green and Lib Dem councillor will join us as if they do we will have enough votes to defeat the mayors excessive council tax hike.. The Conservative-led authority has 34 seats, the same as Labour while the Green Party has two and the Lib Dems have one. Following Monday's council tax announcement Mr Perry said: "Given the scale of financial collapse Croydon has experienced, getting back on track will require incredibly difficult decisions. In view of the nature of the services it supports, the housing repairs phone service will remain; the contact number is 020 8726 6101. You can choose whether you want to have the rebate paid into your bank account, receive a Post Office voucher to exchange for cash, or use the rebate to reduce your council tax bill. giving feedback Have a Cash flow crisis The council appears to be using the energy rebate as an excuse for a massive data-scraping exercise. But as Inside Croydon has reported, there are still many . Using the online form, residents can select one of the following payment methods: Switching ongoing payments to direct debit remains an option for all account holders and is the easiest way to pay council tax moving forward. Croydon Council Tax team This may take two months for those that pay less than 150 but the credit will show as that months entry. The council will never call residents to ask for bank details for the rebate. Residents who already pay their council tax by direct debit and have not received payment are encouraged to also get in touch via the online form. Russian minister laughed at for Ukraine war claims. 9 Some other shitty excuse Probably as worrying as the councils two-month delay in getting any kind of announcement out to Council Tax-payers is this line in their press release: Residents who already pay their Council Tax by direct debit and have not received payment are encouraged to also get in touch via the online form.. Send your story ideas to hellobbclondon@bbc.co.uk, Bankrupt council asks government for 636m loan. Telephone: 01443 863002 (Council Tax advice) or 01443 864099 (Council Tax reduction advice) Further information is available on the Caerphilly County Borough Council website Carmarthenshire County Council Council Tax Department Carmarthenshire County Council Ty Elwyn Town Hall Square Llanelli SA15 3AP 150 will also be paid to residents living in emergency accommodation whose heating charges are included in their rent and were ineligible for a payment from the core scheme because they werent liable to pay council tax these payments will be made by the end of November 2022 and will be credited to the residents rent accounts. If you received an energy rebate direct to your bank account, you will get your discretionary payment paid to the same bank account. He told LGC: Croydons Labour councillors will be voting against the proposed council tax increase. London council tax and transport fares to increase, Arteta hails loudest and most emotional moment after 97th minute winner bedlam, Merton Police prevent house party in Morden with 100 youths attending, London buses: Annual journeys drop 800 million since 2016, Merton Police prevent very large house party in Morden with 100 youths attending, Hackney Central: Two boys, 16, arrested after man shot on platform, Islington confirms that council tax will rise by almost 5%, Street fighting in Bakhmut but Russia not in control, Russian minister laughed at for Ukraine war claims. Done nothing: Mayor Jason Perry has yet to extend the operating hours of the councils contact centre. 3) SlothMove populates your council tax providers. The council has a range of support for residents who may struggle to access online services, including options for family or carers to complete the form on their behalf. Check with your provider first before proceeding. The scheme was introduced very quickly, leaving councils little time to prepare. 10 All the above. Most households in Council Tax bands A to D qualify for a rebate of 150, if they are occupied as a sole or main residence as at April 1 this year. From Wednesday 1 July, the operating times of Access Croydon and the telephone call centre will change to 9am to 4pm, Monday to Friday. Further details will be made available online or through Croydons council tax contact centre 020 8726 7000. United Kingdom, NEW Help improve this site by If you are emailing us with your change of date then include your name, account number and preferred date. If you are contacted in this way, it is going to be a scam. Weve phoned them up and they keep saying that there should have been a facility to give the bank details on the application form, there wasnt. Elsewhere, Thurrock and Slough councils, have also had requests approved to raise council tax by 10%. Send us a message; Other ways to contact us . You can get information on their website. I got the same email, which is weird because I dont pay the council tax in our house and definitely dont have any other council tax account. You can contact the Valuation Office Agency (VOA) using the Contact VOA tool if you have any enquiries about your Council Tax band or business rates valuation. You can check your balance, instalments, payments and view bills online 24 hours a day. I have just seen our neighbourhood road cleaner out sweeping the streets today a Bank Holiday. This sounds similar to the two-week promise made by Croydon Council to small business owners in 2020, when the council was handed millions in lockdown grants by the government. Based in Croydon and edited by Steven Downes. I have seen the messages direct debit payers have got by email from their councils and it is a notification saying they will receive the money within the next five working days. This includes those who receive Council Tax support. Check benefits and financial support you can get, Find out about the Energy Bills Support Scheme. For queries . At Croydon Council, it took them two whole months before they issued a statement on their website (goodness knows how residents who dont have access to the interweb are supposed to get this information). You have accepted additional cookies. Croyctax@croydon.gov.uk. In February, the government announced that households in England in Council Tax Bands A to D would get a 150 lump sum to help with the rising cost of energy bills. If the council cannot get in touch with any residents as the deadline draws closer, they will add the money to the residents Council Tax accounts so it is not lost. Viridor burned it as excess plastic not for landfill. We use some essential cookies to make this website work. Have a useless executive team How frustrating. ", He said the increase in tax would amount to "around an extra 4.50 a week, or 63p a day, for the average property. Thank you for contacting the Council Tax Department. Croydon residents who do not use direct debit to pay their council tax are being invited to complete an online formto receive their rebate payment. Anyone any ideas please? For example, Croydon Council has been given permission to hike council tax bills by 15%. Digital self-sufficiency allows all staff to contribute to a local authoritys shared, EMAP Publishing Limited Company number 7880758 (England & Wales) Registered address: 10th Floor, Southern House, Wellesley Grove, Croydon, CR0 1XG, We use cookies to personalize and improve your experience on our site. If you wish to simply change the date of your Direct Debit, contact us. : the councils website today. More information can be found on Croydon Councils website here. With increasing numbers of residents choosing to access services and conduct business with the council online, a change of opening hours for the Bernard Weatherill House customer contact centre is being introduced. How much is your council tax increasing by? Croydon Council has the MyAccount system where you can link all your different council departments, such as your Council Tax, bins, benefits and rent, and view the information online. Show Err no I do not unless you crooks are removing money from my account to pay someone elses council tax & I know of this happening to someone in Croydon Borough previously though. Births, deaths, marriages and citizenship, comment or object to a planning application. There will be no change to opening hours at the councils corporate reception, nor at the New Addington and Jeanette Wallace House satellite offices. Of course nobody is asking what happens if you pay extra for energy via a PAYG meter and youre so poor you dont pay council tax, so you dont qualify for the energy rebate.